Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Officers/employees at the regional level inclusive of officials at the Division level.

What are the Requirements?
1. Written request for the issuance of service record/certification of employment.

Duration:
1 hour (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person-in-Charge	Fees
1	Written request (secure a request form at the personnel office)	Receive Request	Within 1 minute	Loreta A. Carlos [Administrative Aide VI]
2		Prepare the requested Service Record/Certification of Employment	Within 40 minutes	Fresneida H. Achanzar [Administrative Officer IV]
3		Review the document	Within 15 minutes	Jocelyn C. de Polonia [Administrative Officer V]
4		Signature by the RD/Authorized Representative	Within 2 minutes	Jocelyn C. de Polonia [Administrative Officer V] Atty. Jose Mario M. Macarilay [Chief Administrative Officer] Estela L. Cariño [OIC-Regional Director]
5		Record and release document	Within 2 minutes	Loreta A. Carlos [Administrative Aide VI]
END OF TRANSACTION

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Officers/employees at the regional level inclusive of officials/employees at the Division/School levels.

What are the Requirements?

1. Letter request for RO employees to travel abroad. Indorsement Letter from the Division Office (for SDO/School Level officials and employees) for authority to travel abroad.
2. Duly accomplished CS Form 6 (RO/SDO/School officials and employees)
3. Clearance from money and property accountabilities.
4. Provident Clearance from RO/SDO/School, whichever is applicable.
5. For School Heads (SHs): Designation Order from the Schools Division Superintendent (SDS) of an Officer-In-Charge to take care of the school while the SH is on travel.
6. For Teachers: Certification from the Principal duly approved by the SDS of a substitute teacher to take the load of the teacher who is on travel abroad.
7. For travels abroad on OB or OT, accomplished Travel Authority Request Form A (per DepED Order No. 43, s. 2014) and requests duly approved in the Regional Office should reached the Central Office at least 15 days before departure.

Duration:
1 hour and 30 minutes (under normal circumstances)

How to avail of the Service?

Step	Applicant/ Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person in-Charge	Fees	Form
1	Present documents to the Records Section of the RO	Stamp documents as received	Within 5 minutes	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide]
2	Proceed to the Personnel Section with duly stamped documents	Receive and evaluate completeness of supporting documents	Within 20 minutes	Loreta A. Carlos [Administrative Aide VI] Evangeline T. Bangi [Clerical Aide]
3		Act on the Form 6 and prepare the Indorsement Letter	Within 20 minutes	Loreta A. Carlos [Administrative Aide VI] Evangeline T. Bangi [Clerical Aide]
4		Review and sign Form 6/initial for approval	Within 10 minutes	Jocelyn C. de Polonia [Administrative Officer V] Atty Jose Mario M. Macarilay
5		Record and release document	Within 5 minutes	Loreta A. Carlos [Administrative Aide VI] Evangeline T. Bangi [Clerical Aide]
6	Proceed to the Chief Administrative Officer, Administrative Division	Review and initial for approval	Within 5 minutes	Jose Mario M. Macarilay [Chief Administrative Officer]
7	Proceed to the Assistant Regional Director's Office	Review and initial for approval	Within 5 minutes	Benjamin D. Paragas [OIC, Assistant Regional Director]
8	Proceed to the Regional Director's Office	Approval/Signature	Within 10 minutes	Estela L. Cariño [OIC, Regional Director]
9	Proceed to the Records Section Office	Release Documents	Within 10 minutes	Ronald L. Perlas [Administrative Officer V]
END OF TRANSACTION

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Officers/employees at the regional level inclusive of officials/employees at the Division/School levels.

What are the Requirements?

1. 1. Letter request for RO employees to go on leave. Indorsement Letter from the Division Office (for SDO/School Level officials and employees)
   2. Duly accomplished CS Form 6 (RO/SDO/School officials and employees)
   3. Clearance from money and property accountabilities and Provident Clearance from RO/SDO/School for leave of absence for one (1) month or more

Additional Documents:

1. For Solo Parent leave: Solo parent ID from DSWD
2. For Rehabilitation Privilege Leave: Incident Report from PNP/School Head, Medical Certificate specifying number of days to recuperate.
3. For leave under Magna Carta For Women: Medical Certificate specifying that illness is related to the female reproductive organs and number of days to recuperate.
4. For Paternity Leave: Birth Certificate of Child

Duration:
1 hour and 30 minutes (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person-in-Charge	Fees
1	Present documents to the Records Section of the RO	Stamp documents as received	Within 5 minutes	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide]
2	Proceed to the Personnel Section with duly stamped documents	Receive and evaluate completeness of supporting documents	Within 20 minutes	Loreta A. Carlos [Administrative Aide VI] Evangeline T. Bangi [Clerical Aide]
3		Act on the Form 6 and prepare the Indorsement Letter	Within 20 minutes	Loreta A. Carlos [Administrative Aide VI] Evangeline T. Bangi [Clerical Aide]
4		Review and sign Form 6/initial for approval	Within 10 minutes	Jocelyn C. de Polonia [Administrative Officer V]
5		Record and release document	Within 5 minutes	Loreta A. Carlos [Administrative Aide VI] Evangeline T. Bangi [Clerical Aide]
6	Proceed to the Chief Admin. Officer Office, Admin. Division	Review and initial for approval	Within 5 minutes	Jose Mario M. Macarilay [Chief Administrative Officer]
7	Proceed to the Asst. Regional Director’s Office	Review and initial for approval	Within 5 minutes	Benjamin D. Paragas [OIC-Assistant Regional Director]
8	Proceed to the Regional Director’s Office	Approval/ Signature by the RD	Within 10 minutes	Estela L. Cariño [OIC-Regional Director]
9	Proceed to the Records Section Office	Release documents	Within 10 minutes	Ronald L. Perlas [Administrative Officer V]
END OF TRANSACTION

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Officers/employees at the regional level inclusive of officials/employees at the Division/School levels.

What are the Requirements?

1. 1. Receipt of application for retirement (for RO officials and employees) / Indorsement from the Division Office (for SDO/School Level officials and employees)
   2. Form 6 / Approved leave application
   3. Certificate of Leave Service Record/Abstract of Leave, duly signed (with supporting documents if with forwarded balance from one office/school to another)
   4. Certified photocopy of employees Leave Card from employment to last date of service duly audited by the HRMO/Personnel-Incharge
   5. Updated/latest Service Records
   6. Certified photocopy of latest appointment
   7. Certificate of Last Payment
   8. Certification of Highest Salary Received /Notice of Salary Adjustment (NOSA) / NOSA indicating plus one SG higher for teaching and related teaching personnel
   9. Applicant’s authorization (in affidavit form) to deduct all financial obligations with the employer/agency
   10. Statement of Assets, Liabilities and Networth as of date of retirement
   11. Clearance from money, property and legal accountabilities from School/Division Offices including Provident Clearance
   12. For long overdue claims, certification of non-payment of TLB by the SDO accountant
   13. In case of resignation, employees letter of resignation duly accepted by the Head of the Agency

Additional Requirements in case of death of claimant:

1. Death certificate authenticated by the National Statistics Office (NSO)
2. Marriage contract authenticated by the NSO (if married)
3. Birth certificate of all surviving legal heirs authenticated by the NSO
4. Designation of next-of-kin
5. Waiver of rights of children, 18 years old and above/waiver of siblings/waiver of parents

Duration:
4 hours (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person-in-Charge	Fees
1	Present documents to the Records Section of the RO	Stamp documents as received	Within 5 minutes	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide]
2	Proceed to the Personnel Section with duly stamped documents	Evaluate completeness of supporting documents For RO employees: -Prepare Abstract of Leave Credits earned and used/Form 6 and other documents. For SDOs, check the correctness of leave/ service credit balance as against other supporting documents	Within 2 hours	Fresneida H. Achanzar [Administrative Officer IV]
3		Prepare transmittal/ memorandum for the Chief, BFD	Within 30 minutes	Fresneida H. Achanzar [Administrative Officer IV]
4		Review leave/service credit balance as against other supporting documents and initial for approval	Within 35 minutes	Jocelyn C. de Polonia [Administrative Officer V ]
5	Proceed to the Chief Admin. Officer Office, Admin. Division	Review and initial	Within 5 minutes	Jose Mario M. Macarilay [Chief Admin. Officer]
6	Proceed to the Asst. Regional Director’s Office	Review and initial	Within 5 minutes	Benjamin D. Paragas [OIC-Assistant Regional Director]
7	Proceed to the Regional Director’s Office	Approval/Signature by the RD	Within 30 minutes	Estela L. Cariño [OIC-Regional Director]
8	Proceed to the Records Section	Release documents to the Finance Division	Within 10 minutes	Ronald L. Perlas [Administrative Officer V]
END OF TRANSACTION

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Officers/employees at the regional level inclusive of officials/employees at the Division/School levels.

What are the Requirements?

1. 1. Application for Retirement
   2. Indorsement of the Schools Division Superintendent.
   3. Updated Service Records
   4. Latest Notice of Salary Adjustment (NOSA)
   5. Self-declaration of pendency/non pendency of administrative case
   6. Clearance from money/property accountabilities from district/division/region (for regional office employees)
   7. Provident Loan Clearance
   8. Clearance from legal accountabilities from school/division/region (for regional office employees)
   9. Statement of Assets, Liabilities and Networth (SALN) as of date of retirement
   10. GSIS Clearance (for RA 1616)

Additional requirements in case of death of claimant:
Additional Requirements in case of death of claimant:

1. Death certificate authenticated by the National Statistics Office (NSO)
2. Marriage contract authenticated by the NSO (if married)
3. Birth certificate of all surviving legal heirs authenticated by the NSO
4. Designation of next-of-kin
5. Waiver of rights of children, 18 years old and above/waiver of siblings/waiver of parents

Duration:
1 hour (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person-in-Charge	Fees
1	Present documents to the Records Section of the RO	Stamp documents as received	Within 5 minutes	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide]
2	Proceed to the Personnel Section with duly stamped documents	Evaluate completeness of supporting documents For RO employees: -Prepare Abstract of Leave Credits earned and used/Form 6 and other documents. For SDOs, check the correctness of leave/ service credit balance as against other supporting documents	Within 2 hours	Fresneida H. Achanzar [Administrative Officer IV]
3		Prepare transmittal/ memorandum for the Chief, BFD	Within 30 minutes	Fresneida H. Achanzar [Administrative Officer IV]
4		Review leave/service credit balance as against other supporting documents and initial for approval	Within 35 minutes	Jocelyn C. de Polonia [Administrative Officer V ]
5	Proceed to the Chief Admin. Officer Office, Admin. Division	Review and initial	Within 5 minutes	Jose Mario M. Macarilay [Chief Admin. Officer]
6	Proceed to the Asst. Regional Director’s Office	Review and initial	Within 5 minutes	Benjamin D. Paragas [OIC-Assistant Regional Director]
7	Proceed to the Regional Director’s Office	Approval/Signature by the RD	Within 30 minutes	Estela L. Cariño [OIC-Regional Director]
8	Proceed to the Records Section	Release documents to the Finance Division	Within 10 minutes	Ronald L. Perlas [Administrative Officer V]
END OF TRANSACTION

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Students/Graduates of elementary and secondary schools in the region

What are the Requirements?
a. Public School
1. Student Permanent Records Form (F-137) – present original copy and 2 photocopies
2. Diploma – present original copy and 2 photocopies
3. Certificate of Graduation issued by School Head (original copy)
4. Certification from the Schools Division Superintendent (original copy)
5. Two (2) pieces passport size ID picture (original copy)
b. Private School
1. Student Permanent Records Form (F-137) – present original copy and 2 photocopies
2. Diploma with SO Number – present original copy and 2 photocopies
3. Certificate of Graduation issued by school head (original copy)
4. Certification from the Schools Division Superintendent (original copy)
5. Special Order for graduates of secondary schools issued by the Division Office for two-level schools or by the Regional Office for the three-level schools
6. Two (2) pieces passport size ID picture (original copy)
For Undergraduates
1. Student Permanent Records Form (F-137) (Present original copy and 2 photocopies)
2. Certification of Enrolment/Attendance from the school (original copy)
3. Certification signed by the Schools Division Superintendent (original copy)
4. Two (2) pieces passport size ID picture (original copy)

c. ALS, A&E and PEPT Passers
1. Diploma (original copy)
2. PEPT or A&E Result (original copy)
3. Certification from the Central Office (BALS and NETRC) (original copy)
4. Certification from the Schools Division Superintendent (original copy)
5. Two (2) pieces passport size ID picture (original copy)

Duration:
1 hour and 30 minutes (under normal condition)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person in-charge	Fees	Form
1	Applicant/Client secures and fills-up application form from the DepED Regional Office, Records Section	Issues Application Form	Within 10 minutes	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide] Nancy Dalumay [Clerical Aide]
2	Submit the accomplished application form with complete required documents to the DepEd Regional Office, Records Section	Check as to the completeness of the requirements	Within 5 minutes	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide] Nancy Dalumay [Clerical Aide]
3		Refer to the Legal Unit in case of discrepancy in the name/date of birth/place of birth etc.	Within 10 minutes	Ronald L. Perlas [Administrative Officer V]
4		Verify the authenticity of school records	Within 10 minutes	Ronald L. Perlas [Administrative Officer V]
5		Refer to School/Division concerned in case of discrepancy	Within 30 minutes	Ronald L. Perlas [Administrative Officer V]
6		Receive and record application with complete requirements which shall be processed within three (3) working days	Within 10 minutes	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide] Nancy Dalumay [Clerical Aide]
7		Issue claim stub indicating the date of release at DFA (5 working days from date of transmittal)	Within 5 minutes	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide] Nancy Dalumay [Clerical Aide]
8		Advise applicant to claim his/her documents at the DFA (Pasay City) on date indicated in the claim stub	Within 1 minute	Mercedita Manauis [Administrative Aide VI] Carolle Leonillo [Clerical Aide] Nancy Dalumay [Clerical Aide]
END OF TRANSACTION with Client

Schedule of Availability of Service:
Monday-Friday
8:00 am – 5:00 pm without noon break

Who may avail of the Service:
Any person may file an administrative complaint against any DepEd Official or Employee at the Regional Office or against any teaching personnel within Region 2.

What are the Requirements:
Number of Copies: Minimum of four (4) sets
(The complaint and its annexes shall be in such number of copies as there are respondents, plus two (2) copies for the official file)
Form of Complaint
Under oath and written in a clear, simple, and concise language so as to inform the person complained of, about the nature and cause of the accusation against him.
Content of Complaint
1. Full name and address of the complainant
2. Full name and address of the person complained of, as well as his position and office in the Department of Education
3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person
4. Certified true copies of documentary evidence and affidavits of his/her witnesses, if any
5. Certificate of Non-Forum Shopping

Duration:
30 minutes

How to avail of the Service:

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person in-charge	Fees	Form
1	Proceeds to the Legal Unit and presents the complaint with its attachments	The Legal Unit does initial evaluation as to compliance with requirements and gives advice as appropriate. In case of noncompliance to the requirements, the Legal Unit issues checklist of requirements and advises client to complete the requirements. In case of compliance to requirements, the Legal Unit directs the client to proceed to the Records Section, the Official Receiving Arm of DepED Regional Office.	within 15 minutes	Philip Ulysses T. Castillo (Legal Assistant II) -OR- Jan Dominique O. Miralles (Administrative Assistant I)	None
2	Proceedsto the Records section	Records Section receives the complaint along with its attachments, if any	within 5 minutes	Receiving clerk/ authorized employee
3	Obtains the officially received documents	Records Section issues the officially received copiesto the client	within 5 minutes	Receiving clerk/ authorized employee
4	Files the complaint along with its attachments at the Office of the RD	The Office of the RD receives the complaint along with its attachments for the evaluation of the Disciplining Authority	within 5 minutes	Receiving clerk/ authorized employee

Schedule of Availability of Service:
Monday-Friday
8:00 am – 5:00 pm without noon break

Who may avail of the Service:
Any person may file an administrative complaint against any DepEd Official or Employee at the Regional Office or against any teaching personnel within Region 2.

What are the Requirements:
Number of Copies: Minimum of four (4) sets (The MR and its annexes shall be in such number of copies as there are respondents, plus two (2) copies for the official file)Content:The MR shall state the grounds relied upon.
Limitation: Only one (1) MR shall be allowed.

Duration:
25 minutes

How to avail of the Service:

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person in-Charge	Fees	Form
1	Proceeds to the Legal Unit and presents the MR with its attachments. In case of noncompliance to the requirements, the Legal Unit issues checklist of requirements and advises client to complete the requirements. In case of compliance to requirements, the Legal Unit directs the client to proceed to the Records Section, the Official Receiving Arm of DepED Regional Office	The Legal Unit does initial evaluation as to compliance with requirements	within 10 minutes	Philip Ulysses T. Castillo (Legal Assistant II) -OR- Jan Dominique O. Miralles (Administrative Assistant I)	None
2	Proceeds to the Records section	Records Section receives the MR along with its attachments, if any.	within 5 minutes	Receiving clerk/ authorized employee
3	Obtains the officially received documents	Records Section issues the officially received copies to the client	within 5 minutes	Receiving clerk/ authorized employee
4	Files the MR along with its attachments at the Office of the RD	The Office of the RD receives the complaint along with its attachments for the evaluation of the Disciplining Authority	within 5 minutes	Receiving clerk/ authorized employee

Schedule of Availability of Service:
Monday-Friday, 8:00 am – 5:00 pm, no noon break

Who may avail of the Service?
Students or Graduates of Public/Private Elementary and Secondary Schools in the Region

What are the requirements?
1. Letter-Request addressed to the Regional Director
2. Certificate of Live Birth Issued by NSO (1 Original and 1 Photocopy)
3. Affidavit of Discrepancy or Affidavit of Two (2) Disinterested Persons (1 Original)
4. School Record or Diploma bearing the erroneous entry (1 Original and 1 Photocopy)

Duration:
40 minutes

How to avail of the Service:

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person in-charge	Fees	Form
1	Submits the letterrequest and requirements at the Legal Unit	The Legal Unit receives, reviews and evaluates the letter-request and its attachments, if any	within 15 minutes	Philip Ulysses T. Castillo (Legal Assistant II) -OR- Jan Dominique O. Miralles (Administrative Assistant I)	None
2		The Legal Unit prepares the Order approving the request for correction of entries in the school records	within 10 minutes	Philip Ulysses T. Castillo (Legal Assistant II) -OR- Jan Dominique O. Miralles (Administrative Assistant I)
3		The RD/ARD signs the Order	within 10 minutes	Estela L. Cariño (Regional Director) -OR- Benjamin D. Paragas (Assistant Regional Director)
4	Receives the Order	The Legal Unit issues the receiving copy to the client	within 5 minutes	Philip Ulysses T. Castillo (Legal Assistant II) -OR- Jan Dominique O. Miralles (Administrative Assistant I)

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Teachers and Employees paid by the PSU

What are the Requirements?
1. Xerox copy of approved appointment
2. PSU Form 1
3. Certification of First Day of Service
4. DTR/Form 7
5. Panunumpa
6. Statement of Assets and Liabilities
7. BIR Form 1902
8. Certification of Availability of Funds
9. GSIS Business Partner Number
10. PHILHEALTH NUMBER
11. ATM ACCOUNT NUMBER

Duration:
30 minutes (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person in Charge	Fees
1	Submit documents to the person in charge	Receive and check correctness & completeness of papers	5 minutes	Authorized employee
2		Review/check/sort documents (for file & supplementary docs. for payroll)	10 minutes	Authorized employee
3		Assign employee number	3 minutes	Authorized employee
4		Prepare Masterfile for integration in the payroll	2 minutes	Authorized employee
5		Prepare indorsement to division offices for payment of unpaid salaries.	10 minutes	Authorized employee
END OF TRANSACTION
Batanes - Laljaj R. Deza Cagayan - Elementary: Marichu Z. Sia Secondary: Leilanie A. Sion Isabela, Cauayan, Ilagan, Santiago - Leilanie A. Sion, Rizalina C. Domingo, Laljaj R. Deza Nueva Vizcaya, Quirino - Aldiadona P. Sedano Tuguegarao - Lellanie A. Sion

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Teachers and Employees paid by the PSU

What are the Requirements?
1. PSU FORM 2 (Request for Stoppage/Additional and Change of Deductions)
2. Certificate of Full Payment (if request is to terminate loans before due date)
3. Official Receipt (in case of payment over the counter)

Duration:
10 minutes (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person in Charge	Fees
1	Submit documents to the person incharge	Receive the duly filled up form for deductions (PSU Form 2)	2 minutes	Authorized employee
2		Check if request is valid	5 minutes	Authorized employee
3		Update Records of deduction	3 minutes	Authorized employee
End of Transaction
Batanes - Laljaj R. Deza Cagayan - Elementary: Marichu Z. Sia Secondary: Leilanie A. Sion Isabela, Cauayan, Ilagan, Santiago - Leilanie A. Sion, Rizalina C. Domingo, Laljaj R. Deza Nueva Vizcaya, Quirino - Aldiadona P. Sedano Tuguegarao - Lellanie A. Sion

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Teachers and Employees paid by the PSU

What are the Requirements?
1. Special Order for change of status
2. Marriage Certificate
3. Birth Certificate of Child/children
4. BIR Form 2305

Duration:
10 minutes (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person in Charge	Fees
1	Submit documents to the person incharge	Receive the duly filled-up documents	2 minutes	Authorized employee
2		Check if papers are complete	5 minutes	Authorized employee
3		Update employee record	3 minutes	Authorized employee
End of Transaction
Batanes - Laljaj R. Deza Cagayan - Elementary: Marichu Z. Sia Secondary: Leilanie A. Sion Isabela, Cauayan, Ilagan, Santiago - Leilanie A. Sion, Rizalina C. Domingo, Laljaj R. Deza Nueva Vizcaya, Quirino - Aldiadona P. Sedano Tuguegarao - Lellanie A. Sion

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Retired/Transferred and Resigned Teachers and Employees paid by the PSU

What are the Requirements?
For Retirees
1. Notice to Stop Payment of salary from the Personnel Office
2. Service Record
3. Cancelled Check if retiree received the check after retirement date
4. Official Receipt of Overpayment if paid over the counter

For Transferees
1. Approved Papers of transfer
2. Service Record
3. Certification of Last Day of Service from previous assignment
4. Clearance

For Resigned teachers/employees
1. Letter of Resignation
2. Service Record

Additional:
1. Identification cards/ Authorization letter if the receiver is not the payee.

Duration:
27 minutes (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity(Under Normal Circumstances)	Person in Charge	Fees
1	Submit documents to the person incharge	Receive request for issuance of Cert. of Last Payment	2 minutes	Authorized employee
2	Wait while the requested certification is being processed	Check records of the requesting party and prepare certification	15 minutes	Authorized employee
3		Review/check the certification for signature/actual signing	3 minutes	Authorized employee
4		Forward signed certification for release to authorized party	5 minutes	Atty. Jose Mario Macarilay
5	Get the certification	Release of the signed certification	2 minutes	Authorized employee
End of Transaction
Batanes - Laljaj R. Deza Cagayan - Elementary: Marichu Z. Sia Secondary: Leilanie A. Sion Isabela, Cauayan, Ilagan, Santiago - Leilanie A. Sion, Rizalina C. Domingo, Laljaj R. Deza Nueva Vizcaya, Quirino - Aldiadona P. Sedano Tuguegarao - Lellanie A. Sion

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?

• DepEd RO2 Personnel
• Schools Division Offices
• Private Lending Institutions (PLIs)
• External Creditors(suppliers)
• Private individual who have transaction with the DepEdRO2

What are the Requirements?
(IF PAYMENT IS MADE THRU CHECK)
1. Identification Card (individual claims)
2. Official receipt (original)
3. Special Power of Attorney (original)- if claimant is a representative

Duration:
20 minutes (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (under normal condition)	Person-in-Charge	Fees
1	Present ID/SPA	validate the documents presented	Within 5 minutes	Norma Baccay [Administrative Aide VI] - for TF & NEAP R Mary Jane Guillermo [Administrative Officer I] - for MDS Sandra Tagayuna [Administrative Aide IV] - for TF Rem.
2	Issue the necessary official receipt to confirm payment	attach the original copy of the OR to the Disbursement voucher	Within 5 minutes	Norma Baccay [Administrative Aide VI] - for TF & NEAP R Mary Jane Guillermo [Administrative Officer I] - for MDS Sandra Tagayuna [Administrative Aide IV] - for TF Rem.
3	Client will fill up the required data and sign the receipt portion in the Disbursement Voucher Client will sign in the cash registry book.	records in the cash registry book the details of the check and release the check	Within 10 minutes	Norma Baccay [Administrative Aide VI] - for TF & NEAP R Mary Jane Guillermo [Administrative Officer I] - for MDS Sandra Tagayuna [Administrative Aide IV] - TF Rem.
If payment is made through Authority to Debit Account (ADA)
1		receives the voucher from RDs office and prepares ACIC (Advice of checks issued and cancelled and FINDES (Financial Data Entry system)	Within 10 minutes	Mary Jane Guillermo [Administrative Officer I]
2		LBP validates ADA Submitted	Within 24 hours	(LBP Personnel)
3		informs the payee on the amount credited to their account.	Within 5 minutes	Mary Jane Guillermo [Administrative Officer I]
4	Client will issued the necessary official receipt to confirm payment	attach the original copy of the OR to the Disbursement voucher	Within 5 minutes	Norma Baccay [Administrative Aide VI] Mary Jane Guillermo [Administrative Officer I] Sandra Tagayuna [Administrative Aide IV]
5	fill up the required data and sign the receipt portion in the Disbursement Voucher Client will sign in the cash registry book.	records in the cash registry book the details of the payment	Within 10 minutes	Norma Baccay [Administrative Aide VI] Mary Jane Guillermo [Administrative Officer I] Sandra Tagayuna [Administrative Aide IV]
END OF TRANSACTION

Schedule of Availability of Service:
Deadline of submission of application for government permit is on or before August 30 while application for recognition is on or before February 2 (except SHS) preceding the school year of operation.

Who May Avail of the Service?
Private Schools

What are the Requirements?
1. Sets of documents submitted (preferably 3 sets)
____ Original (owner’s copy)
____ Xerox copies (SDO & RO copy)
2. Indorsement from the Schools Division Superintendent
3. Signed Letter of Application for Government Permit or Recognition
4. Inspection Report of the Division Inspection Team
____ Date of school inspection
____ Who inspected the school
____ Findings
____ Recommendations
5. Xerox copy of Government Permit issued for the previous year
____ Date approved
____ Government Permit No./s
6. Application and Inspection Fee (Php 2,020.00) paid every year
____ Date of payment
____ O.R. No.
7. School Bond (Php 2,000.00) paid during the initial operation of the school
____ Date of payment
____ O.R. No.
8. Board Resolution certified by the Corporate Secretary stating the purpose of the application, the school year and the course offered
9. Philosophy and Goal of the Course
10. List of prospective learners to support the viability of the course
11. Feasibility study, certified true and correct and duly notarized, must including the following: (for the establishment of new school or additional grade level)
____ Purpose and objectives of the proposed school or course
____ Existing schools offering the same course within the locality and distance to the applicant school
____ Demand for the establishment of the school (enrolment in existing school, number of students in the locality and facilities, standards & supportive provisions for effective
____ Availability & adequacy of the school sites
____ Documents of ownership
____ Location Plan (in relation to recreational places and other factors that may not be conducive to the learning process and far from noises /unpleasant odor or dust)
____ Campus Development and Landscaping Plans
____ Pictures
____ Plan of the building
____ Itemized cost of the project (site development, school buildings, quarters, classrooms, equipment, facilities, library, laboratory, annual salaries, maintenance)
____ Financial capacity to sustain and maintain school (resources besides students’ fees)
____ Proposed faculty line-up, administrative and supervisory staff with their corresponding qualifications and intended salaries
12. Articles of Incorporation and By-Laws duly registered with Securities and Exchange Commission
____ Registration in the name of the school
____ Renewal applied is mentioned in the Articles of Incorporation
____ Incorporators/owners are citizens of the Philippines
13. School Site, Building, and Fixtures
____ Documents showing ownership of the school site
____ Original Certificate of Title/ Transfer Certificate of Title
____ Real Property Tax
____ Certificate of Occupancy
____ Floor Plan indicating area and dimension of classrooms & non-academic rooms
____ Pictures of principal’s office, computer room, library, home economics/TLE room, science laboratory, rest rooms, canteen, playground, handwashing areas
____ Pictures of classrooms showing desks, chairs, tables, boards, playground apparatus for Kindergarten, etc.
14. School Governance
____ Organizational Chart
____ Transcript of Records of the school head (MA), teachers, & personnel
____ PRC rating/license of the school head & teachers
____ Notarized employment contract of employees (teaching & non-teaching)
15. Curriculum and Instruction
____ Copy of K to 12 Learning Competencies
____ Class Programs
____ List of Library Holdings (textbooks, instructional materials, supplementary materials)
____ List of equipment and facilities (sports, TLE/EPP, etc)
16. Finance
____ School Budget and Source of Funding
____ Approved tuition fee and other fees
____ Financial statement (GIS) duly audited by a CPA
____Copy of remittances to SSS, Pag-ibig, Philhealth
____Copy of the Income Tax Return filed to the BIR
17. Retirement Plan registered with the Securities and Exchange Commission (SEC) or other related institutions
____ Date of Issuance of SEC Registration Certificate
____ Registration Certificate No.
____ terms of Benefits
18. Inspection Report of the RQAT
____ Date of Inspection
____ Findings
____ Recommendations

Duration:
within 1 month (under normal circumstances)

How to avail of the Service?

Step	Applicant/Client	Service Provider	Duration of Activity (Under Normal Circumstances)	Person In-Charge	Fees
1	Submit the documents to the Records Section	Received the documents	Within 10 minutes	Nancy Dalumay [Clerical Aide]	None
2	Go to Cashier Section for payment of fees	Pay the required fees to the Cashier	Within 30 minutes	Luvina N. Bago [Administrative Officer V]	Php 2,020
3	Forward the documents to the RQAT by the Records Section	Received the documents	Within 10 minutes	Apolinar Q. Taguibao [Administrative Assistant I]	None
4		Initial processing/Evaluation of Documents	Within 2 weeks to complete from initial processing	QAD-EPS in-charge of the division the school belongs	None
5		Deliberation by the RQAT on the application and supporting documents presented	Within 2 days	Leoncio P. Lumaban [Chief Education Supervisor]	None
6		Ocular inspection of Schools (to be scheduled)	Within 5 days to complete	Leoncio P. Lumaban [Chief Education Supervisor] & QAD-EPSs	None
7		Deliberation of the RQAT on the results of ocular inspection	Within 2 days	Bervy C. Domingo [Education Program Supervisor]	None
8		Release of Certificate/s of Government Permit/Recognition	Within 1 week from the completion of the deliberation of results of ocular inspection.	Apolinar Q. Taguibao [Administrative Assistant I]	None
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